After clicking on support please click on the live chat option under support to reach a live chat agent.Once you are signed in please click on support on the left side of the screen.If you are requesting additional assistance, please follow these steps for live chat support. Click your profile icon in the app and select Payments & subscriptions > Subscriptions to view a list of services you signed up for through the Play store. ![]() Note: If you choose Other reason, please describe the reason why you are canceling your subscription in the displayed box. Click on ‘Payment & Shipping’ on the left-hand side. After that, you won't get charged and your account will revert to Basic status.Ģ. Select Account info on the left side of the screenģ. Click Cancel in the membership section.Ĥ. Double-click on the Apple ID icon in the upper right-hand corner. Please note that once you have canceled your Premium auto-renewal, your account will stay active until the current subscription expires. You will need to contact us via email or chat for any refund inquiries. Please be aware that the canceling auto-renewal will not automatically provide a refund. You can also cancel the auto-renewal of your Premium subscription through your account page. Click Cancel Subscription. If you don’t see Cancel Subscription, then the subscription is already canceled and it won't renew.īefore proceeding please be aware that i f you are canceling due to a technical issue, or if you need assistance from us regarding anything Hotspot Shield related please contact us from your account page after using this link.On the page that appears, scroll until you see Manage, then Subscriptions.Click View Information at the top of the window.Click the sign-in button or your name at the bottom of the sidebar. ![]() How to cancel through the app store on my Mac device: If you run into any issue or problem while performing this cancellation, please contact Apple. NOTE : If Hotspot Shield is not listed under your subscriptions, it means that auto-renewal has already been canceled. If you're trying to cancel your subscription from your Windows or Mac device, check out Apple Support's article. Our Support team cannot cancel Apple subscriptions.īefore canceling your subscription, please ensure that you are signed in to the same Apple ID with which you originally purchased your Premium subscription. First: Please note that Apple's policy requires that you cancel your subscription through them directly only.
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